We're here for you

We are still open online and taking orders, although some orders are taking a bit longer to deliver.

Email us at HI@OFFBLAK.COM anytime
and we'll aim to respond within 48 hours.

Top Questions

When can I expect my order (COVID-19 updated)?

Some orders are taking a bit longer to deliver by our third party delivery partners. Please allow up to 10 working days for your order to arrive, although most should be delivered before this time.

We aim to deliver your order as soon as we can:
1. Standard - within 3-10 working days of the shipping date.
2. Tracked - within 2-7 working days of the shipping date.
3. Next Working Day - We are not offering Next Day delivery at this time.

All deliveries are made Monday to Friday and exclude weekends and holidays.
We'll email once your order ships out.

International delivery has been temporarily suspended.

How do I access my account?

Whether you are a one-off buyer or subscriber, an account will NOT automatically be created when you checkout, due to GDPR. 

You must create your own account, which will automatically sync with your order history, rewards etc, if any.

Do you offer free delivery?

Yes, we offer FREE UK delivery on all Subscription orders over £10. 

We also offer FREE Tracked delivery on all other UK orders over £25.

Is your packaging recyclable?

At OFFBLAK we take responsibilitea ;). Therefore, we aim, wherever possible, to use recyclable packaging. We have three levels of packaging. The box which contains the tea packs, the actual tea packs that hold the sachets, and then the sachets that hold the individual pyramid tea bags.

Both our outer box and tea packs are made from a sustainably sourced carton and are fully recyclable and FSC certified.

We want to deliver you with the best taste, freshness and shelf-life of our teas. So for this reason, we cannot use paper sachets, which allows for oxygen to easily pass through to the tea bag and ruin the quality over the short period of time. We use aluminium foil which has the best preservation power for these factors.